Returns

Christmas Returns

Our Christmas returns policy is valid from 1st November until 12th December 2024. Any purchases made online or in store between these dates can be returned up to and including 8th January 2025. For purchases made from 13th December 2024, our normal refund policy applies.

Returns Policy

Items purchased online and in store can be returned within 28 days of receiving your order for FREE.

If you wish to return via post, please complete and enclose the Paperwork inside the parcel. No Paperwork? No problem! Just pop a note inside with your order number, customer name and the reason for the return.

You will receive your refund within 10 working days of the item(s) being sent back.

How can I return my order

You can return your item(s) to any Dune London standalone store or using one of the following couriers below. Please follow the instructions to generate a free returns label or QR code.

InPost

InPost Locker

No label required, simply create a QR code by following the instructions.

Create Return

Evri

Evri

No label required, simply create a QR code by following the instructions.

Create Return
Royal Mail

Royal Mail

No label required, simply create a QR code by following the instructions.

Create Return

Terms

  • Please ensure the product is unworn, unmarked, with the box and in a resaleable condition. Where possible, use the original packaging to return the item to us.
  • Unfortunately, we are unable to offer exchanges for online orders.
  • Proof of postage is required should you need to contact us about your return.
  • For hygiene reasons, earrings and face masks cannot be returned.
  • We can’t accept returns for any purchases made within concessions. Please return your item back to the retailer where it was purchased from.

To view further details on returns, click here to visit our FAQ and view our cancellation policy